Privacy Policy

Information we collect

When you visit, create an account, place an order, or contact Lily Essences, we may collect information such as your name, email address, shipping and billing details, account information, order history, messages, device information, IP address, and website activity. Providing optional information is voluntary, but some information is necessary to process orders or respond to requests.

Payments

Payment information is processed by our authorized payment provider. Lily Essences does not intend to store complete payment-card numbers on its website. Payment providers may collect and use information under their own privacy terms.

How information is used

We use information to operate the website; provide guest and account checkout; process, ship, and support orders; prevent fraud; communicate about transactions; respond to messages; comply with legal, tax, accounting, safety, and recordkeeping duties; improve the website; and send marketing messages when consent has been provided.

Communications

We send messages needed to process and support orders and to respond to customer requests. If optional promotional communications are offered in the future, they will be sent only with appropriate consent and will include an unsubscribe method. Transactional messages about orders may still be sent after a marketing opt-out.

Cookies and similar technology

The website may use necessary cookies for security, shopping-cart, account, and checkout functions. Analytics or marketing cookies will be used only as permitted by applicable law and the choices offered through any cookie controls. Browser settings may also allow users to limit cookies, although required website features may then not function correctly.

Google Customer Reviews
After an order, customers may be offered the option to receive a survey from Google Customer Reviews. If a customer opts in, Lily Essences provides Google with the order ID, customer email address, delivery country, estimated delivery date, and, when available, product identifiers so Google can send and process the survey. Google may use cookies, web beacons, or similar technologies in connection with this program. Participation is optional, and customers can manage cookies through their browser or available website controls. Google processes this information under its own privacy policy.

Service providers and disclosure

Information may be shared as reasonably necessary with service providers that support website hosting, payment processing, fraud prevention, email, shipping, analytics, customer support, accounting, or legal compliance. Information may also be disclosed when required by law, to protect customers or Lily Essences, or as part of a lawful business transfer.

Data retention and security

Information is retained only as reasonably necessary for the purposes described above, including legal, tax, accounting, fraud-prevention, dispute, and safety records. Reasonable safeguards are used, but no Internet transmission or storage method can be guaranteed completely secure.

Your choices

You may use the Contact Us form to request access to, correction of, or deletion of personal information, subject to identity verification and legal record-retention exceptions. If optional promotional emails are offered, you may unsubscribe through the link included in those messages.

Children

The website and products are intended for adults and are not directed to children under 13. Lily Essences does not knowingly collect personal information from children under 13.

Policy changes

This policy may be updated as the business, website, or legal requirements change. The updated date will appear on this page.

Contact

Privacy questions or requests may be submitted through the Contact Us form.