Damaged Orders, Leaks, and Refunds

No routine returns

Because roll-on perfume bottles come into direct contact with the skin, Lily Essences does not accept routine returns or exchanges for hygiene and safety reasons. This does not limit any rights that cannot legally be waived.

Damaged, leaking, or incorrect orders

If an item arrives damaged, leaking, defective, or different from what you ordered, submit the Contact Us form within seven calendar days after delivery. Include your name, order number if available, a description of the problem, and clear photographs of the product, bottle, packaging, and shipping label. Keep the product and packaging until the claim is resolved because additional information may be required.

Available resolution

After reviewing the claim, Lily Essences will offer either a refund for the affected item or a replacement, at the customer’s choice, when the claim is approved. Original shipping charges are refunded when required by law or when the entire order is affected. Replacement availability is not guaranteed; if a replacement is unavailable, a refund will be issued.

Refund timing

Approved refunds are sent to the original payment method. Bank and card-processing times vary and may delay when the credit appears.

Cancellations and changes

Contact us immediately to request an order cancellation or change. We cannot guarantee cancellation or modification after preparation or shipment has begun. Any unshipped order that Lily Essences cancels will be refunded.

Minor handmade variations

Products are blended and filled in small batches. Minor variations in color, appearance, or packaging may occur and are not considered damage when they do not affect the product’s identity, quantity, safety, or intended use.